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Privacy Policy

Who are we?

‘We’, ‘us’ and ‘our’ refer to Okra Loans, ACN , Australian Credit Licence LN, and our related businesses.

Privacy Policy - the basics

We understand the importance of protecting your personal information. This policy outlines how we manage and protect the personal information we collect, and how you can access or correct your data or raise a concern.

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We are committed to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable laws.

What is personal information?

"Personal information" means information or an opinion about you where your identity is reasonably apparent or can be ascertained. This includes credit information, which we may collect to assess your eligibility for finance.

The kinds of personal information we may collect include your:

  • Full name

  • Date of birth

  • Contact details

  • Address

  • Occupation

  • Identification documents

  • Employment and income details

  • Number and ages of dependents

  • Health information (with your consent if required for insurance products)

Why do we collect your personal information?

We collect personal information to:

  • Assess your application for finance

  • Submit and manage your loan application

  • Offer you other products and services that may be of interest

  • Comply with legal and regulatory obligations

  • Conduct direct marketing (you may opt out at any time)

How do we collect your personal information?

We may collect your personal information:

  • Directly from you during phone calls, meetings, emails, or online forms

  • From third parties such as finance brokers, accountants, legal representatives, or referrers

  • From public sources or credit reporting bodies

Disclosure of personal information

We may disclose your personal information to:

  • Lenders, aggregators, and funders involved in your finance application

  • Our business partners and service providers (e.g. IT, mailing, compliance)

  • Regulatory bodies and government agencies (e.g. AUSTRAC under AML/CTF laws)

  • Your authorised representatives (lawyers, accountants)

  • Other third parties with your consent

  • Overseas entities that support our operations (e.g. IT systems or data hosting)

Before we disclose your personal information, we take reasonable steps to ensure:

  • The recipient has similar obligations to protect your data, or

  • You have consented to the disclosure

We may store information using secure cloud providers, which may be located outside Australia.

Direct Marketing

From time to time, we may contact you with information about our services, updates, or special offers. You can opt out anytime by:

  • Calling us on 0424 637 026

  • Writing to 6 Burbie Street, Harrison, ACT, 2914

  • Clicking “unsubscribe” in marketing emails

Keeping your information up-to-date

Please notify us if any personal information you have provided changes. We rely on you to ensure your details are accurate and complete.

Accessing and correcting your information

You can request access to your personal information at any time. We may charge a small fee for this service.

We’ll aim to respond within 7 days and provide the information within 30 days, subject to legal exceptions. If any data is inaccurate, you may request corrections.

Government Identifiers

We do not use government identifiers (e.g., TFN) as a method of identifying you internally. We will only use or disclose such identifiers as required by law.

Doing business anonymously

Where lawful and practical, we will give you the option of interacting with us anonymously or using a pseudonym (e.g. general inquiries).

Sensitive Information

We will only collect sensitive information (e.g. health or racial data) with your express consent and only when required for the services you are applying for.

How we keep your information secure

We take reasonable precautions to protect your personal information from loss, misuse, or unauthorised access. This includes physical, electronic, and managerial safeguards.

Complaints

If you have concerns about how your information has been handled, please contact our Privacy Officer:

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Privacy Contact
Phone: 0424 637 026
Email: info@okra.loans
Postal Address: 6 Burbie Street, Harrison, ACT, 2914

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We aim to acknowledge your complaint within 7 days and resolve it within 30 days.

Policy Updates

This policy may be updated to reflect legal, technological, or business changes. The latest version will always be available on our website. You may also request a printed copy.

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Last updated: June 2025

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